Contact Us
If you would like more information about the financial support we may be able to offer you, need advice on the application process or need to contact us for any other reason please email us at:
Contact Form
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Principal Office
Unit 6, 17 Leyton Road,
Harpenden,
Hertfordshire,
AL5 2HY
Contact
01582 760735
How to Make a Complaint
We aim to maintain high standards in all that we do but recognise that we can sometimes get things wrong, despite our best intentions. We view a complaint as an opportunity, as well as a chance, to put things right for the person making the complaint, and to improve the service that we offer. Therefore, we value and take seriously any feedback we receive.
We hope that the majority of complaints can be dealt with informally by speaking to the member of staff who is working with you or by speaking to their manager, but in cases in which the formal procedure is more appropriate, you can contact us by telephone, email, or letter:
- By phone on 01582 760735, asking to speak to our Foundation Manager.
- By letter to Foundation Manager or Chair of Trustees, Unit 6, 17 Leyton Road, Harpenden, Hertfordshire, AL5 2HY
- By email to office@jamesmarshallfoundation.co.uk
Please tell us what went wrong, when it happened, and what outcome you are hoping for. We aim to acknowledge all complaints within 5 working days (but it may take up to 10 working days if the office is closed due to staff holidays). Our acknowledgement will inform you of when we will next contact you with a proposed resolution or update, and will include the name of the person dealing with your complaint. You should receive a definitive reply within four weeks. If this is not possible (because, for example, the investigation has not been fully completed) a progress report will be sent with an indication of when a full reply will be given.
For full details about how we handle complaints, including how you can escalate your concern if needed, please ask for a copy of our Complaints Policy.
Additional Contacts
If you need additional help with funding or advice please follow the links below to visit these resources who may be able to help:
Citizens Advice St Albans District
Citizens Advice St Albans District provides free, confidential, impartial and independent advice on any issue to help people overcome their problems.
Harpenden Money Advice Centre
Free and confidential debt and budgeting advice service. Can also provide guidance on government benefits.
Harpenden Trust
Providing support for individuals, families and young people living in Harpenden, and for community projects.
Redbourn Community Group
Providing support to all residents regardless of background, to connect the community together, and to help community projects.
Services for Young People Hertfordshire
The visions of Services for Young People (SfYP) is to meet the needs of young people who are challenged in education their community or home life, to ensure a successful transition to adulthood.
Wheathampstead Community Group
WCG aims to provide help and support to any resident of the village
Youth Talk
Free confidential counselling service for young people aged 13-25. St Albans and surrounding areas.
Our website contains links to other websites. Please note that we have no control of websites outside of jamesmarshallfoundation.co.uk domain. We cannot be responsible for the content of external websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.